Bronx, NY
February 16, 2024

The Bridge Inc.: Program Director- FACT Team

The Assertive Community Treatment (ACT) team provides mobile community based mental health treatment to promote the recovery and community integration of individuals with serious mental illnesses, high rates of co-occurring substance use disorders, trauma, homelessness, and histories of criminal justice involvement. The team serves consumers on parole, probation, returning to the community from jails and prisons, participating in alternative-to-incarceration and treatment court services and those with histories of high-risk and violent behavior. Traditional clinic-based treatment settings have not met the needs of the men and women served on the ACT team.




  • Oversee the clinical and administrative operations of a multi-disciplinary treatment team and reports on activities to the Senior Vice President of Community Support Programs.
  • Direct practice and supervision of intake.
  • Conduct clinical assessments and treatment planning.
  • Provide regular supervision to all program staff.
  • Ensures the team meets its performance outcomes as defined by NYS Office of Mental Health licensing standards, NYC Department of Health and Mental Hygiene (DOHMH) contracting standards.
  • Oversee team incident reporting procedures and ensure team adheres to The Bridge Incident Review policy and procedures and follows recommendations and guidance of the Incident Review Committee.
  • Coordinate Assisted Outpatient Treatment (AOT) reporting and communication and ensure 100% compliance.
  • Lead the daily organizational meetings and weekly service planning meetings.
  • Train, supervise, and evaluate ACT staff.
  • Conduct utilization review and quality assurance reviews to ensure that the ACT team operates in compliance with New York State Office of Mental Health guidelines and regulations and New York City Department of Health and Mental Hygiene operating standards.
  • Supervise electronic charting in accordance with confidentiality regulations.
  • Provide in-service training and promote staff development to ensure that staff have ACT core competencies and ability to integrate effective community supervision responses.
  • Promote integration of risk assessment and effective responses to reduce risk factors for recidivism and effective responses to reduce risk factors for harmful outcomes including arrest and incarceration, substance abuse, public disturbance, self-harming behaviors, ER visits, and medical and psychiatric hospitalization.
  • Oversee, coordinate, and provide on call 24-hour crisis consultation.
  • Coordinate CAIRS reporting and compliance with other reporting as required by OMH and DOHMH.
  • Coordinate Medicaid billing using electronic medical record to select billable progress notes and ensure team achieves billing targets defined by program budget.
  • Ensure all eligible consumers have active Medicaid.
  • Coordinate, in collaboration with medical staff, oversight of medication management systems, billing, storage and ordering.
  • Guide the team in effective use of service dollars to support consumer service plan goals and needs.
  • Authorize: time sheets, ordering of supplies, vacation requests and related administrative needs to maintain the smooth operation of the team.
  • Provide culturally sensitive services in accordance with The Bridge policies.
  • Perform other duties as required by Division Leadership and Executive Staff.


  • Master’s Degree or higher with licensure in one of the following areas – Social Work Psychology, Mental Health Counseling;
  • At least three years prior experience working in Mental Health or Substance Abuse, preferably with an ACT Team.
  • Candidates without a license will not be considered.
  • Spanish speaking is highly desirable as is lived experience.
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