The Division Manager will be responsible for ensuring the provision of high-quality tutoring services for incarcerated and formerly incarcerated students in the New York City area. This includes managing several programmatic and university partnerships as well as supervising two Volunteer Engagement Coordinators (both AmeriCorps positions). This position reports directly to the New York Regional Manager.

In the programmatic aspects of the role, the Division Manager will collaborate and coordinate with multiple types of partners, including higher education partners, youth-focused diversionary and reentry service providers, as well as prisons and jails. The Division Manager is a hands-on role working with students and tutors. The Division Manager is responsible for determining the tutoring needs of program partners and participating students, developing semester program plans and collaboration agreements, and ensuring tutors and students are matched appropriately. The position is also tasked with monitoring the quality and evaluation of the tutoring services provided, and troubleshooting issues of attendance, engagement, or academic progress in collaboration with program partners, PGP staff, tutors, or students.

In supervisory responsibilities, the Division Manager will oversee and support two early-career Volunteer Engagement Coordinators in their work to recruit, train, track, and support approximately 20 volunteers each. The Division Manager will also be responsible for completing any supervisory expectations (training, reporting, etc.) as required by AmeriCorps.

The role is hybrid, with a combination of work-from-home days, meeting days in the community or at partner sites, and 1-2 in-office days per week at a coworking space in New York City. Expectations may be adjusted by the Regional Manager in New York, dependent on programmatic or team needs.

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Job Type

‍Full-time

‍Salary

$52,000-$56,0000

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MAJOR DUTIES AND RESPONSIBILITIES

• Oversees the week-to-week operations of PGP’s New York City area tutoring programs, overseeing the logistics of educational operations, monitoring high-level trends, and troubleshooting challenges
• Building and maintaining relationships with community partners, university professors and university offices, correctional facilities, etc.
• Manages relationships with programmatic partners, which includes meeting regularly, managing student referrals, ensuring tutor-student fit, collecting academic data, and coordinating partner-specific onboarding and clearance requirements
• Tracking programmatic gains, completing monthly reporting, and ensuring contract deliverables are met
• Supervises two Americorps Volunteer Engagement Coordinators, committed to 10.5 months of service at the Petey Greene Program
• Completes any supervisory expectations as required by AmeriCorps including attending supervisor orientation, conducting staff training, reporting, etc.
• Works with Volunteer Engagement Coordinators to screen, interview and select volunteers, ensuring that PGP is providing high-quality tutors
• Supports Volunteer Engagement Coordinators in their direct communication with tutors, particularly in regards to a programmatic challenge or cancelled tutoring session
• Works with Volunteer Engagement Coordinators to conduct student intake meetings, clarify student goals, and regularly check in with students to provide support, collect feedback, and assess their progress
• Participates and prepares for weekly meetings with the New York team and all PGP staff

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COMPETENCIES

• Proficiency with Microsoft Office including Word, Excel, and PowerPoint
• Proficiency in Gmail, Google Drive, Google Docs, and Google Calendar
• Ability to communicate effectively and professionally in person and via email, text, and phone.
• Attention to detail and extremely organized.
• Ability to develop and maintain relationships with a diverse group of partners
• Ability to problem solve and be solutions oriented
• Experience or skills in active listening
• Experience or skills in group facilitation.
• Ability to work independently and with a team.
• Previous managerial experience required (experience managing early-career professionals preferred)
• Awareness of issues related to mass incarceration and broader social justice concerns.

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PREFERRED QUALIFICATIONS

• Bachelor’s degree
• 3-5 years of experience
• Case management experience
• Experience working with or knowledge of the Department of Correction as an employee, partner, or a formerly incarcerated person.
• Knowledge of CUNY system and college application process
• Experience working in education and familiarity with pedagogy.
• Experience working with student organizations.
• Experience working with volunteers, particularly student volunteers.
• A commitment to social justice, racial equity, and the rights of formerly incarcerated people.
• An understanding of the US criminal justice system and local policies.
• A commitment to education in confined settings.